The Agora Hoodie · 350 GSM comfort
Support
A straightforward return process for your AGORA order.
You may request a return within 30 calendar days after delivery. Email shop@madebyagora.com before sending anything back and include your order number and the item you want to return. Returns sent without contacting us first may take longer to identify and process.
Returned apparel must be unworn, unwashed, unaltered, free of stains, odors, pet hair, and damage, and returned with its original tags. You may carefully try on an item for fit. We may reduce or deny a refund if an item is returned in a condition that prevents resale, except where the item arrived damaged or defective.
Customers are responsible for return shipping costs unless AGORA sent the wrong item or the item arrived damaged or defective. Use a trackable service and keep the receipt, because we cannot confirm a return until it reaches us. Original shipping charges are not refundable except when required by law or when the return is caused by our error.
After a return arrives, we inspect it and email you with the outcome. Approved refunds are sent to the original payment method, generally within 5–10 business days after inspection. Your bank or card issuer may take additional time to post the credit. We cannot issue a refund to a different payment method.
Because sizes and colors can sell out, direct exchanges are not guaranteed. The most reliable option may be to return the original item and place a new order for an available replacement. Email us first if you need help choosing the best option.
Items clearly marked Final Sale at the time of purchase and gift cards are not eligible for return unless they arrived damaged, defective, or the law requires otherwise. A discount by itself does not make an item final sale unless the product or promotion says so.
Email shop@madebyagora.com within 7 days of delivery if an item arrives damaged, defective, or incorrect. Include your order number and clear photos of the item and packaging. We will review the issue and, when confirmed, cover the reasonable return cost and arrange an appropriate replacement, refund, or other remedy.
Contact us immediately if you need to change or cancel an order. We will try to help, but we cannot guarantee a change or cancellation after fulfillment begins. If the order has shipped, the standard return process applies. This policy does not limit any consumer right that cannot legally be limited.