The Agora Hoodie · 350 GSM comfort
Support
How AGORA prepares, ships, and tracks your order.
Orders are prepared Monday through Friday, excluding holidays. Most in-stock orders leave our fulfillment location within 2–4 business days. Processing time is separate from carrier transit time. During releases or unusually busy periods, preparation may take longer, and we will contact you if a material delay affects your order.
At launch, we ship to validated addresses within the United States. Available destinations are confirmed during checkout. If your address is not offered, email shop@madebyagora.com before placing an order.
Standard U.S. shipping is $9. Orders with a merchandise subtotal of $98 or more qualify for free standard shipping unless a promotion states otherwise. The final shipping charge, if any, is shown at checkout before payment.
Standard delivery is estimated at 5–10 business days after the carrier receives the package. Estimates are not guaranteed delivery dates. Weather, carrier disruptions, address issues, peak periods, and events outside our reasonable control can cause delays.
When your order ships, we will send tracking information to the email used at checkout. Tracking can take time to update after a label is created. You can also use the Order Lookup page with your order number and checkout email.
Review your address carefully before submitting an order. If something is wrong, email shop@madebyagora.com immediately with your order number and the correct address. We will try to help, but an address cannot always be changed after fulfillment begins, and we are not responsible for delivery problems caused by an address entered incorrectly.
If tracking has stopped updating or a package is marked delivered but cannot be found, check the delivery area and ask household members or neighbors first, then contact the carrier. If you still need help, email shop@madebyagora.com with your order number. We will review the available tracking information and help with the next reasonable step.
If an item arrives damaged, defective, or different from what you ordered, email shop@madebyagora.com within 7 days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and arrange an appropriate replacement, refund, or other remedy.